Privacy policy

At LOVE,P organics, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our skincare products.

1. Information We Collect

We collect information to provide a better shopping experience:

  • Personal Information: Name, shipping address, billing address, email address, and phone number provided during checkout.
  • Sensitive Data: We do not store your credit/debit card details. All payments are processed via RBI-authorized secure payment gateways.
  • Technical Data: IP address, browser type, and cookies to understand how you interact with our store.
  • Skincare Preferences: Any information you provide regarding skin type or concerns to help us recommend the right organic products.

2. Purpose of Collection

We use your data for the following "specified purposes":

  • To process and deliver your orders.
  • To send order updates via Email/SMS (even if you are on the DND registry, for transactional purposes).
  • To provide customer support.
  • To send promotional offers (only if you have provided "clear affirmative consent" by opting in).

3. Data Sharing and Third Parties

We only share your information with trusted partners necessary for business operations:

  • Logistics Partners: To deliver your orders to your Indian address.
  • Payment Processors: To facilitate secure transactions.
  • Legal Requirements: We may disclose information if required by Indian law or in response to valid requests by government authorities.

4. Your Rights (Data Principal Rights)

Under the DPDP Act 2023, you have the following rights:

  • Right to Access: You can request a summary of the personal data we hold about you.
  • Right to Correction/Erasure: You can ask us to update or delete your information.
  • Right to Withdraw Consent: You may withdraw your consent for marketing at any time.

5. Data Security

We implement "reasonable security practices" as per Indian IT laws. Your data is stored on secure servers, and we use encryption to protect sensitive information during transmission.

6. Cookies

We use cookies to maintain your shopping cart and analyze site traffic. You can choose to disable cookies through your browser settings, though some website features may stop functioning.

7. Grievance Redressal Mechanism

In accordance with the Information Technology Act and Consumer Protection Rules, we have appointed a Grievance Officer to address any concerns.

  • Company Name: LOVE,P organics
  • Address: Plot No 24, Nagarjuna Enclave, Road Number 2, Miyapur, Hyderabad, Telangana - 500049.
  • Email: support@loveporganics.com
  • Phone: +91 88967 99999

We will acknowledge your complaint within 48 hours and aim to resolve it within 1 month.